Privacy Policy
At Settleogy, safeguarding client confidentiality and securing personal and financial documentation is central to our operational integrity. This Privacy Policy details how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly through our callback forms, telephone consultations, and WhatsApp inquiries. This includes your name, contact phone number, email address, city of residence, and documentation pertaining to your loan accounts (such as loan sanction letters, overdue statements, and correspondence from lenders).
2. How Your Information Is Used
Your data is utilized strictly to assess your debt situation, coordinate loan settlement workflows, communicate case progress, and prepare hardship representations. Information is never commercialized, rented, or distributed to unauthorized third parties.
3. Legal & Professional Sharing Boundaries
Where formal legal responses or notice reviews are required, relevant documentation is shared solely with our qualified advocate/legal team for statutory representation, with your explicit authorization.
4. Data Security & Retention
We implement administrative, technical, and physical safeguards designed to protect personal and financial records against unauthorized access, destruction, or disclosure. Records are retained only as long as necessary to fulfill case coordination or comply with statutory requirements.
For inquiries regarding your data, contact our grievance officer: